Thank you for shopping at Finestar Retail. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy outlined below.

1. Returns

1.1 Eligibility:

– You may initiate a return within 7 days from the date of delivery.
– The item must be unused, in its original packaging, and in the same condition as when you received it.
– Personalized or custom-made items may not be eligible for return unless there is a manufacturing defect or damage during shipping.

1.2 Return Process:

– To initiate a return, please contact our customer support team at support@finestarretail.com or Whatsapp +919722704563.
– Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
– Our customer support team will guide you through the return process, including providing you with the return shipping address.

1.3 Return Shipping:

– You will be responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
– We recommend using a trackable shipping method to ensure the safe return of the item(s).
– Please package the item(s) securely to avoid damage during transit.

2. Refunds

2.1 Refund Process:

– Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
– Refunds will be issued to the original payment method used for the purchase.
– Please allow 7 days for the refund to be processed and reflected in your account.

2.2 Refund Exceptions:

– Shipping charges, if applicable, are non-refundable.
– If the return is not in compliance with our return policy, we reserve the right to refuse the refund or charge a restocking fee.

3. Damaged or Defective Items

3.1 Reporting Damaged or Defective Items:

– If you receive a damaged or defective item, please contact our customer support team immediately upon receipt.
– Provide your order details, including the order number, a description of the issue, and any supporting evidence (such as photos).

3.2 Resolution:

– We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

4. Contact Us

If you have any questions or need further assistance regarding our return and refund policy, please contact our customer support team at support@finestarretail.com or Whatsapp +919722704563. We are here to help!

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